YINENG is a customer-oriented construction and agricultural machinery supplier, and we would like to offer all-encompassing services to ensure customers' benefit.
1. Pre-sales Service
Our technical engineers are willing to introduce our wheel loaders to customers in detail, and our products could be tailored in engine, dump height, bucket size and other aspects to best fit every specific application.
2. During-sales Service
For distributors or end users who have never cooperated ith us before, each wheel loader will be supplied with expendable parts whose total value is 2% of that of the loader, thus facilitating maintenance if there is any problem within warranty period.
After several times of cooperation, we will help distributors to set up an accessory warehouse to enhance after-sales service. As a result, no matter where end users are, they can get genuine spare parts timely to guarantee their benefit.
3. After-sales Service
YINENG has established a specialized after-sales service team, which consists of over 30 experienced engineers, to offer technical support and solve technical problems in time. Moreover, there are some engineers who are capable of English communication, thus making it quite easy to help foreign customers.
For YN915-YN926 wheel loaders, their warranty period is 180 days or 1000 hours (whichever comes first). As for YN935-YN959 wheel loaders, their warranty period is 360 days or 2000 hours (whichever comes first). Within the warranty period, if there is any quality defect with accessories (excluding expendable parts), we will send new ones within 3 working days after confirmation, and these accessories are completely free. For distributors who still have corresponding accessories in stock, we will deliver these accessories to you in the next shipment.
4. OEM Service
We are glad to offer OEM service for global dealers, and you can enjoy what we have promised to our authorized distributors.
5. Other Services
Maintenance, technical guidance and repair work are very important to ensure our construction machinery's overall performance. The authorized distributors could send their engineers to our factory to receive training courses, while our technical staff, who can speak English fluently and have rich experience in this field, will regularly visit authorized distributors in different countries to give out training course, technical guidance as well as maintenance skill.